Broadband and Internet India

Reliance Broadband Connections issues can be discussed here at http://convergence.in/forum/index.php?topic=166.msg205#new

 

Broadband is a high-speed way of connecting to the internet.
It is at least 10 times faster than so-called dial-up net services that use a modem and standard telephone line.
Broadband can be accessed via the phone line (known as Asymmetric Digital Subscriber Line or ADSL) or by cable, wireless or satellite.
The two big advantages of broadband over dial-up are that it frees up the telephone line for voice calls and can be left on permanently.
It still requires a modem, which is paid for when you sign up. Read more

 

Broadband is a high-speed way of connecting to the internet.
It is at least 10 times faster than so-called dial-up net services that use a modem and standard telephone line.
Broadband can be accessed via the phone line (known as Asymmetric Digital Subscriber Line or ADSL) or by cable, wireless or satellite.
The two big advantages of broadband over dial-up are that it frees up the telephone line for voice calls and can be left on permanently.
It still requires a modem, which is paid for when you sign up. Read more Quick guide: Broadband

 

now a days my speed vent so down. iam hardly able post this comment.iam deepak/23 residing in bangalore.my tariff plan is 150 Kbps + Unlimited Download - Rs 750 / Month.from the 1st day to til now my speed is limited to jus 15kbps..and from past so many days i cant able to check my yahoo mail also every time i try to connect to yahoo or any webpage iam getting an error called "Oops! This link appears broken.
DNS error - cannot find server" I got fed up with this ISP .i tried to call several times to reliance customaer care but no positive response.i missed so many emails calling for an interview.most of the time i spend infront of the net coz iam a blogger and blogging is my hobby.if any body got to say somthin u r most welcomed.i tried several key words in google to search the stuff i want but same problem ...Oops! This link appears broken.
DNS error - cannot find server.al my connections are fine. i checked and rechecked al the connections every thin is fine.currently iam having damn kool pc configuration...plez do some thin or iam gonna change my isp..u r looosign a customer so hurry up..byee for now..my mail id : deepak0406@yahoo.com

 

deepak is liar no.1

 

customer care sucks...they are least bothered to get back with the query/complain..
i hav called them 5 times in a month for net connection no one bothered to revert...& wen i called them 6th time i got news tht in my area ther is no service available..
who the fuck is goin to tell me tht.

am pissed of with them

 

Though Reliance claim unlimited usage offers on their broadband connections they come with a rider, a fair use policy that limits "unlimited plans" to 10 GB of downloads, beyond which the user is charged @ Rs 2/ MB, which means that users can be billed up to Rs2lakh per month....

 

Hi

I'm also one of the sufferers with Reliance Broadband Service. May be for you this would be a lengthy story to read and you may feel its time waste. But let me tell you, once you read you'll know the complications you are going to face. Its really worth reading. And later... its your wish. And may be it may not really happen with many people, but yes, it happens...

In September 2008, I called up to one reliance representative and told him that I want to apply for internet connection. And the day I called them, by 8PM they were in my home. We have gone thru all the services and speed ranges. I opted for 75kbps as that was enough for me. But that time the amount what I have payed for them, 500/- Rs, they told me that its refundable and will be returned once the connection is terminated. And connection will be provided in 7days.

There was a urgent need for internet to me. Still minimum time I need to wait and I did. I waited for 7days. Then I called up to same representative and enquired about the status. He said he'll arrange within 1 day. Next day again I called up, again 2 more days... and days passed out like that from 7 to 20days... Finally, I spoke to him very loudly and asked him to return my money back. He gave me his branch officer number and asked me to contact. As it was my necessary, I agreed to that called him up. He gave his boss number and asked me to contact, and I followed... And the reply was same... within 2days... and from his side also... another 10days passed away...

Finally I got fedup with these local representatives and called up to customer care. They said, they'll contact us in 72 hours... and those 72hours have passed like... 72hours X 4. And all these 4 days.. I was trying to call all the people whose contact number was with me, but nobody was lifting the call.

Atlast through net search for 2 long days, I could get the address of the branch of the representative to whom I took the connection. I went to there office to speak to the higher official. But the security was not allowing me to enter. Finally, with lot much of argument, I could force him to call a person with whom I spoke on phone. And when I was enquiring, he was not answering me properly. Me... then forced to leave my dignity and manners over there and started shouting like a mad person. Then they allowed me to enter into the office... All this show went for more than an hour... There it got ended up? No...

I told the branch officer about what all has happened... and just in front of him, I tried to call the representative and his boss through my mobile. As usual.. they did not lift the call... Again there was a big show for another 45mts and finally when I was in there office, they have sent people to my home and connection was given.

This much of big show happened just for connection. And what next???????? Not yet completed...

Though connection was given, phone was not working, and internet speed was too low... infact connection itself was happening hardly.... so one more complaint... And from there onwards... if internet works for 4 days... it will remain dead for 1 week. Again as usual, complaint... 72 hours... followup... Almost out of 30days... 20days phone will be default dead and net ... doesn't work for more than 15days. And if it works, it will work fine only in the late hours around 11.00pm till 4.00pm. From october till January of 2009 my days have passed with complaints and followups.

Atlast, I got frustrated and decided to terminate the connection. If connection is terminated so simply... whats the fun. Again another long episode...

In Jan 2009, may be between 23rd and 26th, I have put a request for termination of both landline and internet. On 30th of Jan 2009, it got terminated. And they informed me that within 15days his representative will come and collect the instruments. 15days... completed, reached to 1month and nobody comes... finally we received a bill. I decided not to pay the bill till some concern person comes and takes the instrument. But u know what happened... daily one of the person calls me up and asks me to pay the bill. I said when there representative comes I'll hand over him. But even then I was continuosly receiving their calls about bill payment, my reply was same. Finally one day when I was seriously with my work, they called up. I didn't receive the call. But they didnot stop calling me. They was ringing continuously and when I got fed up, I lifted the call and spoke to him so blunder language... that too very loudly. Then they said they'll come to pick in 48 hours. But what happened is... after that niether they have come nor I received any call. But I was repeatedly putting a request to send a person for instruments.

One month passed and I received another bill... this time it was 1633/-Rs or so... When I spoke to customer care, they listed the billing amount details. Out of which one was for instrument. As I didn't handover the instrument it has been charged 1000/-Rs for me. When I asked them to give the local branch address so that I can return the instrument, they did not give me address and said 72hours... One more month passed and now my bill was 2800/-Rs. Meanwhile every week I used to complaint about this to customer care... Its not possible for me to list all those numbers here...

Now, its March. And my bad luck, one day I received a normal notice from them for not paying the bill. That day I really got frustrated and shouted to those customer care people like anything. And forced them to give me local concerned person phone number. Then I spoke to him and finally atlast a person came to our home and took the instruments and gave us the receipt. Thought that atlast could get rid of mess. But no.

The next day I received a legal notice for not paying the bill amount. I spoke to customer care and said they don't have updated database about instrument return. And after a long struggle... they confirmed that I have returned it and then asked me to pay 153/-Rs. As I'm working I thought one weekend I'll pay the amount, but meanwhile I received another notice for 2800/-Rs and then again when I spoke to customer care... they said I need to pay 606/-Rs only. The next day I went to there office to pay the bill. That employee was talking so rudely and was literally misbehaving. When I told him about bill amount, he said his database is showing that we need to pay 2800/- Rs only. And was warning me... But still I said I'm going to pay only 606/-Rs. He took the amount and gave me the receipt. But again I received one more notice the same day. When I called up to customer care again he said 64/-Rs is still due from my side and I need to pay that. And when I told him about there employee's misbehaviour, he said they don't have any information about those people and they don't keep any information about local branches with them.... and now its April, and still, till today I couldn't solve my problem... Still I need to pay 64/-. When I asked him the full billing details, he refused to send me and said that only 64/-Rs I need to pay and after that no more problems... I can't even check my billing details as my connection got terminated and they r not going to send me any hardcopy it.

I feel this would be the first worst punishment I have ever recieved for a small wrong decision... and that was opting for Reliance broadband connection.

Whatever I told you, I can prove you also... I can list all the complaint numbers I have been put with dates...

PLEASE DONT OPT FOR RELIANCE BROADBAND EVER. OTHERWISE YOU'LL SUFFER TO THE MAXIMUM EXTENT.

 

First advise to all those facing issues with Reliance - not only them, every service provider. Always make calls from a speaker phone ( land line or mobile ) Then have a tape recorder with which you can record the conversation. Always start with your name and phone number and ask the other person his name and designation in Reliance. Mention the date and then slowly, your problem. Record the entire conversation. This really helps in nailing those bastards in consumer courts when you file complaints there.

 

After reading all this, i am convinced not to have any option for reliance, as i was planning to get a broadband connection.

Thankyou very much to all those who put their reply here.

 

Phew what a NIGHTMARE. Was thinking of going for Reliance, but after reading all that... wow.
I think I'll keep my Airtel. Even though they gave me similar trouble, at least I have my connection now.
Kudos to the guy who went and shouted at them, wish he'd taken a video.

 

I had used Reliance last year for one month, i mean, i subscribed their broadband, i used it only for 5 days, the rest of the month.. kharab.. when their service person came, they asked me for tip.i tried to give him Rs50, he refused and asked me for Rs 200.damned. the worst costomer care ever. I've got a long story too, but lemme tell u only one thing, If u want to get sooo angry and feel like hitting,kicking or beating someone,then go for Reliance broadband.

 

actually all of u r saying is right . but

i used it for a last one year

and the service is good

ya i know tht they says tht unlimited plan

but they r giving u a bandwidth of 75 kbps or 150 kbps

which download speed is 10 or 6 kb per sec

so they charged right

but the uploading servise charges i high enough

 

which broadband is good bsnl, airtel or reliance?
someday reply me.....pls