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| Monday, April 06, 2009 |
| Tata Communications - Retail Subscribers Growth |
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Tata Communications / Indicom [TCOM] intends to invest heavily in this segment. TCOM already has WiMAX connectivity on 3.3GHz band, and it intends to participate in the upcoming BWA auction. This would help TCOM bridge the last mile access as well as add muscle to its retail broadband services. TCOM currently has 220,000 broadband customers with ARPU's greater than Rs800 per month.
While broadband could be one of the growth drivers for TCOM, we believe that the competition in the space remains immense. Further TCOM would need to invest in service distribution capabilities. Also TCOM intends to participate in the BWA auction, and higher than expected cash outflow could put pressure on TCOM.
The following chart shows the rate of growth of subscribers with Tata Communications Broadband between 2007 and 2009. They have a pathetic 220,000 customer base. Tata Indicom WiMax has mere 35,000 WiMax Subscribers.
 The following bar chart shows the variation in revenues of Tata Broadband Subscribers / Month.
 The company intends to participate in the upcoming WiMAX BWA spectrum auctions in 2.5 / 2.3GHz band. |
Published on Monday, April 06, 2009 at 2:21 AM  |
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| 4 Comments: |
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Tata Indicom Broadband is the worst internet provider, never go for it. The customer service is dead, you will keep calling them for months but they will nver solve your problems.
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My experience with Tata Indicom has been horrendous.. poor service coupled with totally useless customer care department makes it the worst ever in my experience.. worse than those Sift service providers through local cable guys.. I am sure that Tata Indicom can save more money by replacing those customer care people with pre-recorded messages.. as all you get from them is "We apologize for the inconvenience and we have updated your ticket to higher priority and it will be resolved withing 24 hours", every day I got same thing. I had the Metro E connection which will go off every couple of days for 5-6 hours. Not a single week, when it was not down. After repeated complaints, the local guy told they do not have backup for the equipment so whenever there is power outage the router/ server goes down. Then one day they informed me that they are going to migrate me to WiMAX. But after another 15 days of apologizing for inconvenience and updating my complaint with higher priority, I was told that WiMAX is not feasible in my area, and unfortunately that are phasing out wired connections as well, so would i like to migrate to their dial up service?
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we are improveing our Service Standards please Call Our Customer Care for any issues.ph no 18002097070 tollfree
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Never imagined TATA Teleservices can go to such fathoms of poor service. They always claim to be customer friendly, probably those were the days when there was no competition and what ever they said were taken to be truth. Now i find even BSNL is much ahead in services and customer care. Probabaly TATA TELESERVICES should be run by professionals and not by someone who pretend to be professionsals.
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Tata Indicom Broadband is the worst internet provider, never go for it. The customer service is dead, you will keep calling them for months but they will nver solve your problems.