I got the wimax connection in bangalore one month back. Its taking 10 minutes to acquire the ip address and the speed is very slow Comparing with the dial up connection.
I made lot of complaints regarding this problem. but no one has responded me and the problem still persist. The customer service is very poor. my suggestion is don’t go for reliance wimax.
[[[Reply From Gaurav]]]
As I had said in one of my previous entry that those who are facing problem related to IP address and specially getting DHCP time out error, there is a way to check out if at the first place you have proper connectivity. To check that out follow instructions :
1. Remove the cable from Desktop / Laptop ( the cable which is connecting from your PoE device to comp)
2. Switch off the power to PoE device ( by PoE i mean the modem supplied by reliance)
3. Though there is no particular reason but I did that in this way so I recommend you too..restart your machine.
4. go to start->settings->network connections (use right mouse button to open network connections)
5. Locate the network connection you are using (mostly it would be named as Local Area Network)
6. Connect the modem cable plugged out in step 1.
7. Enable the LAN connection if disabled.
8. Use the mouse right button on the connection icon, to go to properties->General tab -> select (internet protocol)TCP-IP.
9 Go to the properties of TCP/IP.
10. Under General tab use “use the following address” radio button.
11. enter following ip address 192.168.1.2
12. Try saying ok at the bottom, it would prompt for subnet mask, say ok again.. automatic entry of 255.255.255.0 would appear. Say Ok and close all dialog box.
13. Open a command window ( go to start->run-> type cmd)
14. type telenet 192.168.1.1 ( not that its not 1.2!!)
15. enter login and password as support
16. you would be in telnet shell.
17. enter command ’sh bs’ ( with out ‘ )
18. you would get one more line..though you would get the output in horizontal line but to demonstrate how it would looklike i am aligning the data in vertical:
> Please note that this is an example. you may get a different name of Base station.
> This is the example out of situation when you ARE NOT GETTING ANY SIGNALS from any BS configured at your antena.
If things are ok then you may get :
DL-Cinr > 18
DL-Rssi approx -70
> Please note that following condition would define whether you are able to access broadband at all or with some degradation in service
1. Status need to be OPER.
2. DL-Cinr entry should be anything greater than 17. More the merrier
3. DL-Rssi value should be negative. (Not sure about this one though, some one can correct!!) but i was told lesser its from -70, better it is.
If you have status as NA then mostly your WiMax antenna needs re-alignment.
If you are getting second set of value and still facing the problem try executing the command in following order ( on command window)
1. ipconfig /all ( see what ip address its assigned, if its starting with 169.X.Y.Z then its not correct)
2. ipconfig /release ( this will release the ipadress)
3. ipconfig /renew ( this would try to get new ip address)
I hope this helps..
I missed to make 2 comments.
If your getting the signals properly you may get different SectorID ( and not 00:00:20:20:XX:00, as I have given in the example)
Secondly once you are done.. please go back to TCP-IP properties and uncheck the option selected earlier ( use following IP address) and rather select “Obtain an IP address automatically” and “Obtain the DNS server address automatically”
Lastly ( though I myself could nt figure out the reason for it ..why Reliance people do not get tired reminding that every time you are done with your usage.. do not close the browser without logout from Reliance web page, from where you started)